Policies
Refunds and Cancellations Policies for Professional Grief Education and Workshops
Cancellations and Refunds Policies
Cancellations that are made more than 14 days before the start of the course are fully refundable. Partial course tuition (50%) is refundable for cancelations less than 14 days prior to enrollment and tuition is nonrefundable if cancelled 7 days or less prior to the start of the course. All refund checks will be issued within 15 days of the close of the course. Refunds for payments made by credit card will be credited to the card provided at time of payment.
Substitution Policy
Substitutions must be arranged within 10 days of the start of the course.
Privacy and Security Policies for Professional Courses or Workshops
Privacy Policy
We are committed to the responsible management of your information, and Internet user privacy is a high priority. We will not collect any personally identifiable information about you (name, address, telephone number or email address) unless you send it to us voluntarily. If you do not want your personal information collected, please do not submit it on our site. You have a choice about how we use your personal information to communicate with you, and you may opt out at any time by unsubscribing or changing your preferences.
Security Policy
We take great care to maintain the security of your information. All payment information is processed through our card processing company (Stripe) when you make a purchase and we do not read or retain this information ourselves. Stripe encrypts sensitive data both in transit and at rest. Stripe's infrastructure for storing, decrypting, and transmitting primary account numbers (PANs), such as credit card numbers, runs in a separate hosting infrastructure, and doesn't share any credentials with the rest of our services. Inquiries regarding credit card payments can be sent to Therapy Heals, Attn: Sandy Herweg, 960 E. Green St, Pasadena, CA 91106.
Course and Workshop Accommodations, Ethics, and Grievance Policies
Accommodations Policy
Reasonable accommodations can be made for individuals with disabilities as needed. Venues selected for workshops will have reasonable accessibility, or it will be documented on registration materials if there are barriers or limitations. For online courses and workshops, efforts will be made upon request to provide accommodations for auditory, visual or experiential components as much as possible upon request. Participants requiring additional assistance are welcome to bring an assistant with them at no extra charge, as long as they provide 72-hour notification of need for accommodation. Recordings of trainings and/or recording devices will be allowed under needed circumstances. Release forms will be required stating that information recorded will not be distributed. If participants have accommodation needs, they can contact Sandy Herweg at sandy@therapyheals.com or call (626) 695-4211.
Ethics Policy
Therapy Heals does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers, instructors, vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, workshop participants, and vendors.
Therapy Heals, Inc. is a professional corporation. Dr. Jennifer R. Levin, the President of the corporation is a Licensed Marriage and Family Therapist who abides by and provides clinical services and educational and training opportunities that teach and train participants and licenses to treat any client in an ethical and clinically sound manner that is consistent with the CAMFT Code of Ethics.
Grievance Policy
If the complaint concerns a speaker (content, style of presentation) the participant filing the complaint will be asked to do so in a written format. The CE Facilitator will assure the confidentiality of the individual by addressing the speaker directly.
If the complaint concerns the workshop (content, level of presentation, or facilities), the CE Director will:
- Attempt to resolve facilities issues
- Provide a full refund
- Issue a credit to be used within one (1) year of registration
Grievances can be filed by emailing Sandy Herweg at sandy@therapyheals.com or by mail to: Therapy Heals, Inc., Attn: CE Facilitator, 960 E. Green Street, Suite 280, Pasadena, CA 91106.